Refund policy

Returns Policy

If your wheels are faulty, send us a photo of the faulty wheel and, if we believe it is our fault, we will send you a new one completely free of charge.
If you are not satisfied with your purchase and would like to return an item, please contact us at info@dsxhockey.com with your order number and the reason for the return. Please note that you have 14 days from receiving your order to make a return; after this period, your product will not be accepted for return. If you decide to return an order, you will pay the shipping costs. Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we sent them, and in their original packaging. Items in a different condition will not be accepted. If the product sent back to us is not in acceptable condition, we reserve the right not to refund or exchange it. Personalised products cannot be refunded or exchanged. Non-returnable items include items bought through retailers, incorrect products purchased and products damaged through customer mishandling. DoussouxHockey reserves the right to refuse any return.

WHAT IF THE PRODUCT I RECEIVED IS DAMAGED OR INCORRECT?
Please contact our customer service team at info@dsxhockey.com or start a WhatsApp chat to begin the return process. Please include the following information:

● Order number

● Proof of purchase

● Video or photo of the product to be returned (if applicable)

● Full shipping address 

● Phone number

In some cases, you may be asked to include a video or photo of the faulty product as proof so we can refund or replace it.

HOW LONG DOES THIS PROCESS TAKE?
Returns can take up to 14 working days to process from the day we receive your return. We will email you to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products. For non-faulty items, the refund excludes all shipping and handling costs.

WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 working days of receiving the returned item or the cancellation request. Please contact your card-issuing bank if you have any questions about when the credit will appear in your account. If you still haven’t received a credit for your return, here’s what to do: contact your bank or credit card company. It may take some time before the refund is credited to your account.

HOW CAN I CHANGE OR CANCEL AN ORDER?
You can change your order details or cancel it within 24 hours of purchase. To do so, email us at info@dsxhockey.com or contact us on WhatsApp with your order number and what you need, and our team will be happy to help.