Shipping policy

Shipping Times
SHIPPING POLICY

Orders are secure and will reach the end customer.

All our orders are processed the same day they are placed on our website, unless the order is placed on a public holiday or at the weekend, in which case it will be processed the next working day.

We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.

Once the order has been verified, it is processed within 1-2 days and sent to the delivery address.

All our products leave our facilities 1-2 days after the order is placed. We ship to every country, which allows us to offer an international service.

Average estimated times:

Usually: 1-3 working days, depending on product demand.


There is a margin of 15 working days for the product to arrive; if it doesn’t, you can request a refund for a lost/unshipped order.

All our shipments are insured and have a tracking number to help with the delivery of your order.

Please note

*If the customer does not enter the correct address on the order and does not notify us within minutes of ordering (before the shipment and parcel are processed), and the parcel cannot be delivered because the address is incorrect, there will be no refund and any new shipment of that parcel will be paid for by the customer and buyer.

*If the customer cannot be reached at the time of delivery, a notice will be left in their mailbox; if the parcel is not collected from the indicated office within the set period, it will be returned to the warehouse and the parcel will be lost with no option of a refund.

*Once the order has been shipped, the delivery address cannot be changed, as shipments are handled by companies outside Doussoux Hockey and we cannot change the delivery address once the order has left the warehouse. The customer is therefore responsible for a lost parcel if they did not give the correct address, have moved house or similar.

Factors such as logistics delays and customs clearance may affect the estimated delivery time.

Doussoux Hockey is under no circumstances responsible for taxes, fees or duties applied to the shipment or charges that customs may apply to the purchased parcel; the buyer and Doussoux Hockey customer is responsible for paying the amount required by customs and cannot request a return for this reason.

We ship worldwide.

For any information or questions about shipping and delivery, please contact us at info@dsxhockey.com.

We sell one brand, Doussoux Hockey, which is a registered trademark.

*For any return, whatever the reason, the cost of shipping back to the warehouse is paid by the customer. (We will pay the shipping of the exchange so the product goes back to the buyer.)

*By buying on our website you accept all the terms above, so if they apply, no refund of any kind can be processed.